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Saxo Japan Escalation Checklist

  1. [done] Initial Ticket #16633 filed. Date: exact filing date not pinned in current WORK_LOG references; ticket already active by 2026-04-08.
  2. [done] Japan 窓口 contacted after overseas support stopped at "final notice". Date: 2026-04-08 after Emilee Saxon final notice at 14:32 CEST.
  3. [done] Q1 self-resolved. Date: 2026-04-08. Understanding fixed as "multileg quote bid/ask is returned as Indicative".
  4. [done] Q2 self-resolved. Date: 2026-04-08. Understanding fixed as "OpenAPI current behavior / constraints confirmed".
  5. [pending] Q3 (COB routing) explicit answer from Saxo Japan. Date opened: 2026-04-08. Current state on 2026-04-12: unanswered.
  6. [in progress] IBKR parity data collection for supporting evidence. Date started: 2026-04-12. Status: IBeam gateway and IBKR underlying quote collector are already running.
  7. [pending] Follow-up email if Q3 remains unanswered 7 days after last Japan contact. Due date: 2026-04-15 if 2026-04-08 is treated as the latest confirmed outbound contact.
  8. [pending] Attach supporting evidence bundle on follow-up. Contents: Saxo combo bid observations, CR deviation analysis, and IBKR parity data if available.
  9. [pending] Final escalation to compliance / higher support channel if Q3 remains unanswered 14 days after last Japan contact. Due date: 2026-04-22 if 2026-04-08 remains the latest confirmed contact.
  10. [pending] Record every reply, due date shift, and attachment path in AEGIS/WORK_LOG.md immediately after each contact.